Answers to Frequently Asked Questions Pertaining To Topic Subscription
- On the top right hand corner of your screen you will see user avatar icon. After clicking on this icon, you will see an entry called Payment Info as shown below
- Please select payment info and you will be taken to your payment page. Alternatively you can click here to go directly to your payment info page. You will see all your subscription plans in the subscription widget. Click on Payment Methods as shown below:
- On the next screen you will see your current payment method. You can click on that as shown in the following screenshot:
- Clicking on the existing payment will give you the option to edit the payment method as shown in the screenshot below:
- After clicking Edit Payment Method, you will have the option to select a new payment method as shown below:
Yes, you absolutely can. In fact, we encourage you to add a secondary backup payment method should your primary payment method fail for some reason. Adding a secondary payment method is extremely easy. Please follow these steps to add a new payment method.
- Under your user profile icon n the dropdown menu, you will see an entry called Payment Info as shown below
- Please select payment info and you will be taken to your payment page. Alternatively you can click here to go directly to your payment info page. You will see all your subscription plans in the subscription widget. Click on Payment Methods as shown below:
- On the next screen, click on Add New Button as shown below:
- After clicking Add New, you will have the option to provide a new payment method as shown below:
You can easily upgrade your membership by going to the drop-down menu under your user name. There is an option called payment info in this dropdown menu. Please select this option to go to your payment page. Alternatively you can go to your payment page by clicking here. On your payment info screen, you will have to select the plan you want to upgrade/downgrade to. After you select the plan, please click red button labelled Update Plan. Your plan will be updated/downgrade with immediate effect. Your current month invoice will show pro-rated cost. Your next month invoice will show the renewed cost.
When you downgrade your membership in the middle of your billing cycle, your next invoice will be prorated. This means that you will be paying the higher membership cost for the days during which you had upgraded membership. Therefore the cost of the invoice immediately after downgrading or upgrading is different than actual subscription charges. However, all your subsequent invoices will have the actual subscription cost for that particular plan.
Cancellation IS NOT EQUAL to refund. When you cancel the subscription, our payment gateway will stop billing in future (from the day of cancellation). However, the charge for the current month is not refunded. If you are within first 48 hours of your current subscription period, you are entitled to a refund. Please contact support and let us know. We will process your refund as soon as possible.
We accept payment via a valid Credit/Debit card, PayPal, and various crypto payment methods at the moment*.
*Payments for Shopify store owners for Anstrex Dropship product are handled by Shopify and the available payment methods for Shopify are shown here.
The subscription to Anstrex Dropship platform is store based. You need to detach each connected store from Anstrex to cancel the subscription.
Follow this tutorial to unsubscribe or cancel a Shopify store.
Follow this video tutorial to unsubscribe or cancel a Woo-Commerce store.
Please note that you will lose all the products/orders/alerts-history etc. on Anstrex platform permanently, when you cancel your subscription and detach your store.
Yes, as of May 2022, we are accepting crypto payments for following products:
- Anstrex Pop
- Anstrex Native
- Anstrex Push
To make crypto payments please follow these instructions
Please note that the following information is NOT valid for Shopify stores. Shopify payments are handled through Shopify's own billing system and please refer to this guide on Shopify's website.
For all other supported stores on Anstrex Dropship, please perform following steps to change the payment method
- Go to Settings page within Anstrex Dropship App
- Click on Manage Subscription button next to the store where you want to change the payment method
- Click on Edit Subscription button on the window as shown below
- Click on Payment Methods link on our payment widget as shown below
- Click on Add New button to add another payment method as shown below
- Important: After adding the new payment method, make it Primary so that your next billing would be charged through the new payment method. You can retain the other payment method as a secondary/backup method.
Please note that the following information is NOT valid for Shopify stores. Shopify payments are handled through Shopify's own billing system and please refer to this guide on Shopify's website.
For all other supported stores on Anstrex Dropship, please perform following steps to change the payment method
- Go to Settings page within Anstrex Dropship App
- Click on Manage Subscription button next to the store where you want to change the payment method
- Click on Edit Subscription button on the window as shown below
- Click on Payment Methods link on our payment widget as shown below
- Click on Add New button to add another payment method as shown below
- Important: After adding the new payment method, you can decide which payment method will be Primary and which will be secondary. Charges are attempted on primary method first and if it is unsuccessful, secondary method is used.
If you are a Shopify store owner:
- Login to your Shopify store admin panel
- Go to Settings
- Select App and Sales Channel from the left side bar
- Click Remove next to Anstrex Dropship App to remove the app as shown below
- Reinstall the app using this link
- Select your desired pricing plan during the installation of the app as shown below
Your data on Anstrex will be completely safe during uninstall/install step
If you are using any other supported stores such as woo-commerce, follow these steps for Upgrading your plan:
- Go to Settings page within Anstrex Dropship App
- Click on Manage Subscription button next to the store where you want to change the payment method
- Click on your current active plan from the payment portal window as shown below
- Click on Edit Subscription link as shown below
- Click on Change to change your plan as shown below
- Upgrade your plan from the dropdown as shown below
- For downgrading your plan please contact [email protected]