frequently asked questions tagged as membership
How do I unsubscribe?
Under your user name in the dropdown menu, you will see an entry called Payment Info
Please select payment info and you will be taken to your payment page. Alternatively you can click here to go directly to your payment info page. You will see a big red button labelled Cancel Plan on the payment info page. Clicking on this button will reverse your subscription and you will not be billed any further from our payment processor.
How do I upgrade/downgrade membership?
You can easily upgrade your membership by going to the drop-down menu under your user name. There is an option called payment info in this dropdown menu. Please select this option to go to your payment page. Alternatively you can go to your payment page by clicking here. On your payment info screen, you will have to select the plan you want to upgrade/downgrade to. After you select the plan, please click red button labelled Update Plan. Your plan will be updated/downgrade with immediate effect. Your current month invoice will show pro-rated cost. Your next month invoice will show the renewed cost.
Why is my billing cost higher than expected after downgrading the membership?
When you downgrade your membership in the middle of your billing cycle, your next invoice will be prorated. This means that you will be paying the higher membership cost for the days during which you had upgraded membership. Therefore the cost of the invoice immediately after downgrading or upgrading is different than actual subscription charges. However, all your subsequent invoices will have the actual subscription cost for that particular plan.